Refund Policy

At Photonia, we are committed to your satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a money-back guarantee within the applicable periods outlined below.

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12-Month Money-Back Guarantee – Laser Hair Growth Systems

We guarantee your complete satisfaction with Photonia Laser Hair Growth Systems (Essential, Professional, Elite series) for twelve (12) months from the date of purchase.

• Returns may be requested between day 365 and day 400 after purchase

• A Return Merchandise Authorization (RMA) number is required

• You have 30 days to return the product once RMA is generated

• A 25% service fee applies (shipping and taxes are non-refundable)

• Prepaid return shipping label provided for domestic US orders

⚠️ This guarantee is only valid for orders placed directly on the Photonia website and shipped to a US address. International orders are responsible for return shipping costs and any customs/duty fees.

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100-Day Money-Back Guarantee – Skincare Devices

We guarantee your complete satisfaction with Photonia Skincare Devices (including Face Mask, Eye Mask, Neck & Chest Mask) for 100 days from the date of purchase.

• Returns may be requested between day 70 and day 100 after purchase

• An RMA number is required

• You have 30 days to return the product once RMA is generated

• Return shipping is the customer's responsibility (unless the return is due to our error)

⚠️ This guarantee is only valid for orders placed directly on the Photonia website and shipped to a US address. International orders are responsible for return shipping costs.

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60-Day Money-Back Guarantee – LED Panels

We guarantee your complete satisfaction with Photonia LED Panels for 60 days from the date of delivery.

• Returns may be requested within 60 days of delivery

• An RMA number is required

• You have 30 days to return the product once RMA is generated

• No restocking fee

• Return shipping is the customer's responsibility (unless the return is due to our error)

Stands & Accessories

Return Requirements

• Original packaging: Must include original packaging, all accessories, and mounting hardware

• Condition: Must be in like-new condition

• Returns that do not meet the above conditions will be refused

⚠️ International orders: Shipping, duties, and VAT are non-refundable. Customers are responsible for return shipping costs.

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60-Day Money-Back Guarantee – Flex LED Belt

We guarantee your complete satisfaction with the Photonia Flex LED Belt for 60 days from the date of delivery.

• Returns may be requested between day 30 and day 60 after purchase

• An RMA number is required

• You have 30 days to return the product once RMA is generated

• Return shipping is the customer's responsibility (unless the return is due to our error)

⚠️ This guarantee is only valid for orders placed directly on the Photonia website and shipped to a US address. International orders are responsible for return shipping costs.

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6-Month Money-Back Guarantee – Consumable Products

We guarantee your complete satisfaction with Photonia consumable products (shampoos, serums, supplements, etc.) for 180 days from the date of purchase.

• Available for 1-pack, 2-pack, 3-pack, and 6-pack orders

• An RMA number is required

• One return per customer/household

• Maximum refund: $400

⚠️ Only available for first-time purchases of consumable products. This policy is effective from March 1, 2024.

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30-Day Money-Back Guarantee – Battery Pack

We guarantee your complete satisfaction with the Photonia Laser Hair Growth System Battery Pack for 30 days from the date of purchase.

• An RMA number is required

• Shipping costs are the customer's responsibility

⚠️ One return per customer/household.

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Cancellation Policy

We process orders quickly. Once an order is placed, our team begins working on it immediately.

Free Cancellation

• Significant delay: Order has not shipped within 5 business days of purchase

• Stock issues: Out-of-stock/backorder delay preventing shipment

Customer-Requested Cancellation

• If order has not yet been fulfilled (shipped): Cancellation allowed with a 10% service fee

• If order has been fulfilled (tracking number generated): Cancellation is not available

How to Request Cancellation

Email lowry1108@gmail.com with your order number and reason for cancellation.

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Refused & Undeliverable Shipments

Any outbound shipment that is refused or undeliverable due to customer-related reasons (refusal, incorrect address, etc.) will incur a 20% fee to cover shipping, warehousing, and receiving charges.

• Original shipping fees, shipping protection, customs duties, and taxes are non-refundable

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Contact Us

If you have any questions about our return policy, please contact us:

Email: lowry1108@gmail.com